Click "Forgot your password?" on the login screen. Enter your email address, and you'll receive a link to set a new password as soon as possible.

How do I update my information?

Once you're logged in, go to "My Environment" in the top-right corner of the website. Then click on the "My Company" banner. There you'll find your current company information.

Do the prices on the website include or exclude sales tax?

All prices shown on the website and in the online store are exclusive of sales tax and packaging.

Can I give my employees access to their own accounts?

Once you’re logged in, go to “My Environment” in the top-right corner of the website. Then click on “Employees” and create a new employee. This new employee can use their own login credentials to create quotes and place orders. Please note! Don’t forget to remove an employee who has “left the company” from “My Environment.”

What is a saved quote?

A saved quote is ideal as a preliminary estimate for your installation. You can save the quote and edit it again later.

How do I place an order?

Once you're logged in, create a quote. As soon as you approve the quote, click "Order."

Where can I find my invoices?

Once you're logged in, go to "My Account" in the upper-right corner of the website. Then click on "Invoices." Here you can view, download, and print them.

Where can I find my packaging summary?

Once you're logged in, go to "My Account" in the top-right corner of the website. Then click on "Containers." Here you'll see an overview of your returnable container credit. You cannot return more packaging than was delivered to you.

I can no longer access “My Environment.” Why is that?

With your account and password, you can enjoy unlimited, free access to all the information and tools in “My Account.” After six months, we’ll verify that your account is being used properly. If you haven’t used the Olaf Nijenkamp Tuinplanten ordering service during that six-month period, your account will be blocked. You’ll then need to request a new password. Our system automatically checks your orders. If you’ve placed an order totaling at least €350.00 (excluding VAT and packaging) within a six-month period, your account will automatically remain active.

Why do I need to create an account?

Olaf Nijenkamp Tuinplanten supplies exclusively to professional landscaping companies and contractors. Therefore, purchase prices are visible only to users with a secure, registered account.

What are the benefits of having an account?

With an account on Olaf Nijenkamp, you can enjoy fast and easy ordering, access to your order history, and view your purchase prices. You can also save favorites, create quotes on your own, and easily find your invoices at any time.

How do I create an account?

Click on the “avatar” in the top right corner of our website. Then enter your company information and Chamber of Commerce number. After confirming via email, you can log in and place an order. Please note: All requests are manually verified to ensure that you are employed in the professional landscaping sector. You only need to register once to place an order. After registering, you can proceed with your order right away. Or click the button below to create your account immediately. Create a business account

When is the deadline for ordering to receive delivery next week?

Your order must be received by 12:00 p.m. on Thursday to be included in next week's delivery.

Can I also place an order by phone?

Yes, just give us a call. One of our sales representatives will enter your order into the system right away.

Do I have a dedicated contact person for my orders and questions?

Yes, that’s possible. We work with experts, each with their own specialized knowledge of trees, perennials, or rhododendrons. Visit our contact page to meet our Purchasing and Sales team. | Contact Purchasing & Sales | Olaf Nijenkamp

How do I place an order through the customer portal?

Log in, search for your plants by name, add them to your quote, and confirm with the click of a button when you're ready to order.

Can I still change my order after placing it?

Yes, as long as we haven't processed the order yet. Please contact the sales department directly. | Contact Purchasing & Sales | Olaf Nijenkamp

Can I order small quantities as well?

Absolutely, we offer custom solutions. It doesn't matter to us whether we're fulfilling an order for a patio or a large-scale landscaping project.

Will I receive an order confirmation?

Yes, you will always receive a confirmation email as soon as your order is placed.

Can I cancel my order?

Yes, please contact us as soon as possible. Please note that once the order has been placed, you will no longer be able to make changes after 12:00 p.m. on Thursday. By then, the growers will already be working on your order.

What payment options are available?

At Olaf Nijenkamp Tuinplanten, you always pay after the order has been completed and delivered. We’ll ask for your authorization for direct debit when you place your first order. We’ll automatically debit your account the week after the invoice is issued (within 8 days). Payment on account is possible in some cases. Please contact our sales representatives for more information.

Do the prices on the website include or exclude sales tax?

All prices shown on the website and in the online store are exclusive of sales tax and packaging.

When will my order be delivered?

If you place your order this week before Thursday at 12:00 p.m., we can deliver the trees and garden plants next week to the location you specify. Our scheduler will let you know the day and time you can expect the plants. On the day of delivery, our driver will call you shortly before arrival to coordinate unloading at the location.

Yes, we offer free delivery on orders of at least €450 in trees and plants (excluding VAT and packaging). Our sales representatives keep track of the total amount of your order so you never pay unnecessary shipping costs. That’s nice to know. Exception: We deliver to the islands upon request. We deliver to major cities within the 7.5-metric-ton zone upon request.

Where do you unload the trees and plants?

Just before arrival, our driver will contact you by phone. He’ll coordinate with you to determine where the shipment can be unloaded, how to access the location, and how many pallets, crates, and individual trees or plants will be delivered. This ensures that the plants are unloaded safely and as close as possible to the planting site. Our driver has a pallet jack available for unloading. Exception: If the location is inaccessible or difficult to reach with our trucks, we’ll need to arrange alternative transportation. The additional cost for this is €20.00 per pallet space.

Can I also pick up my order?

Of course! We prepare all orders for shipment in Raalte, whether you choose to have them delivered or pick them up yourself. Both options are available. We’re open Monday through Friday from 7:30 a.m. to 4:30 p.m. In the spring and fall, we’re also open on Saturdays from 7:30 a.m. to 12:00 p.m. Our logistics staff will be happy to help you load your order.

Do you accept returns of the packaging?

Yes. We’ll pick up the packaging that came with your order free of charge with your next order or delivery. Would you like to have the packaging picked up without a new order being delivered? In that case, we’ll charge a €75 transportation fee per pallet space. We never take back more packaging than the balance delivered to you. You can find your balance in your “My Environment” account.

Do you deliver to all provinces?

Yes, our drivers operate throughout the Netherlands. There are only a few exceptions: The Wadden Islands: delivery upon request Hard-to-reach locations: if we cannot unload there ourselves, we’ll arrange for external transportation. We charge €20 per pallet space for this Major cities: 7.5-metric-ton zone delivery available upon request We’d be happy to work with you to find the best solution for your delivery address.

Frequently Asked Questions